Guitar Genie Accessibility Statement

Version: 1.0
Last updated: June 2026

Guitar Genie wants as many people as possible to be able to use this website.

We aim to make the website clear, simple and easy to use, including for people who use assistive technology or have access needs.

This statement applies to the Guitar Genie website and the main customer journeys on the site, including enquiry forms, service information, contact options and specialist network information.

1. About Guitar Genie

Guitar Genie Ltd is a company registered in England and Wales under company number 15077767.

Registered office:

Piccadilly Business Centre
Unit C
Aldow Enterprise Park
Blackett Street
Manchester
M12 6AE

Guitar Genie can be contacted by email at guitargenieltd@gmail.com or by telephone/WhatsApp on 07460 761180.

2. Our approach to accessibility

We aim to follow recognised accessibility good practice, including the Web Content Accessibility Guidelines, known as WCAG.

WCAG 2.2 provides recommendations for making web content more accessible to people with disabilities, including people with visual, hearing, motor, cognitive, learning and neurological needs.

Our aim is for the Guitar Genie website to meet WCAG 2.2 AA standards where reasonably practical.

We also aim to make reasonable adjustments where needed so that customers can access Guitar Genie’s services.

3. What you should be able to do

We want users to be able to:

  • Read the website on a phone, tablet or desktop

  • Zoom in without the text becoming unreadable

  • Navigate the website using a keyboard where practical

  • Understand the content without unnecessary jargon

  • Contact us in more than one way

  • Use forms that are clear and easy to complete

  • Request information in another format if needed

4. How accessible this website is

We are working to make the website as accessible as possible.

At this stage, we believe most of the website should be usable by most visitors, including those using mobile devices, screen readers, browser zoom and keyboard navigation.

However, some parts of the website may not yet be fully accessible.

These may include:

  • Some images or graphics needing better alternative text

  • Some colour contrast issues depending on device settings

  • Embedded third-party forms or booking tools

  • Payment provider pages or checkout tools

  • Maps or location tools

  • Social media links or embedded content

  • PDFs, flyers or downloadable documents

  • Older images that contain text inside the image

Where we find accessibility issues, we will aim to fix them where reasonable and practical.

5. Images, flyers and downloadable files

Some Guitar Genie marketing materials may be supplied as images, flyers or PDFs.

We will try to make key service information available as normal website text wherever possible, rather than only inside an image.

If you cannot access information in a flyer, PDF or image, contact us and we will provide the information in another format where reasonable.

6. Forms, booking tools and customer enquiries

Guitar Genie may use website forms, enquiry forms, booking tools or third-party platforms to collect customer enquiries and specialist applications.

We aim to keep forms clear, simple and easy to complete.

If you have difficulty using a form, you can contact us directly instead.

Email: guitargenieltd@gmail.com
Telephone/WhatsApp: 07460 761180

You can use these contact details to ask a question, submit an enquiry, request a quote, apply to join the specialist network, or ask for information in another format.

7. Alternative formats

If you need information from this website in a different format, please contact us.

For example, you can ask for:

  • Larger text

  • Plain text

  • Information by email

  • Information by WhatsApp

  • A phone-friendly explanation of a service, enquiry process or booking process

We will do our best to respond in a reasonable timeframe.

8. What we are doing to improve accessibility

We aim to improve accessibility as the website develops.

This may include:

  • Checking colour contrast

  • Writing clearer page headings

  • Adding alternative text to important images

  • Keeping forms simple

  • Making key service details available as text

  • Reviewing the website on mobile devices

  • Reducing reliance on image-only content

  • Checking that links and buttons are clearly labelled

  • Reviewing downloadable PDFs, flyers and documents

  • Checking third-party tools where practical

9. Third-party content and services

This website may include links to, or tools provided by, third-party services.

These may include booking tools, payment providers, form providers, social media platforms, maps, analytics tools, messaging services or embedded content.

We cannot control the accessibility of third-party websites, platforms or tools, but we will try to choose services that are reasonably accessible where practical.

If you have difficulty using a third-party tool linked from the Guitar Genie website, please contact us and we will try to provide another way to complete the same task.

10. Feedback and contact information

If you find any accessibility problems on this website, or you need information in another format, please contact us.

Email: guitargenieltd@gmail.com
Telephone/WhatsApp: 07460 761180

Please include:

  • The page or feature you had difficulty using

  • What went wrong

  • What device and browser you were using, if known

  • What format or support would help you

We will review your message and aim to respond as soon as reasonably possible.

11. Preparation of this accessibility statement

This statement was prepared in June 2026.

The website has not yet been formally audited by an external accessibility specialist.

This statement is based on a practical review of the website content, structure and expected user journeys.

We will update this statement when major changes are made to the website, or when accessibility issues are identified and resolved.